Client Challenge
A new CEO entered the organization expecting to execute his transformation playbook with ease.
While the board of this public company supported his efforts, he faced unexpected roadblocks and skepticism from his leadership team and the broader organization.
Recognizing that his standard approach was not delivering results as quickly as he had anticipated, he turned to Mukala for 360 feedback and coaching to uncover blind spots and make targeted adjustments.
Mukala Approach
We began with confidential interviews, speaking with the CEO’s direct reports and board members. These conversations provided valuable insights into perceptions, expectations, and areas of concern.
We synthesized the feedback and delivered it ahead of a key company meeting. Along with the results, we provided tactical recommendations to help the CEO make a strong impression and strengthen relationships.
Coaching continued for six months and was later extended because the CEO found it valuable to have a sounding board as he navigated challenges and refined his leadership approach.
Outcomes
Quick Adjustments: The CEO implemented immediate changes based on feedback, earning appreciation and trust from his leadership team.
Increased Support for Transformation Initiatives: By strengthening relationships and leveraging support more effectively, the CEO increased followership, enabling faster execution of his turnaround agenda and improved organizational performance.
“The timing couldn’t be better, and the insights are incredibly helpful as I prepare to open the annual company meeting. I’ve been cautious, trying to respect the culture—even when it felt dysfunctional. I’ve struggled with knowing how much to lean in or step back, often defaulting to withdrawing. That pattern came through in the feedback clearly. I’ve already started applying some of the actionable suggestions. The whole process with Mukala has been incredibly helpful, even for someone like me who is further along in their career.” – CEO
