Client Challenge
A high-potential leader was stepping into a new role and wanted to better understand her strengths and development areas.
She was looking for more than just feedback—she wanted practical guidance on how to apply it to build trust, lead effectively, and deliver results.
Mukala Approach
We combined interviews and personality diagnostics to develop a detailed assessment of her leadership style, strengths, and areas for growth. Through ongoing debriefs and coaching, we partnered with her to create a targeted action plan.
Together, we socialized her focus areas with key stakeholders, set measurable goals, and tracked progress over six months.
This structured approach helped the leader build momentum and embed new habits quickly.
Outcomes
Healthier Team Dynamics: The leader’s relatively inexperienced team became more comfortable engaging directly with her, strengthening trust and communication.
Increased Clarity and Delegation: She communicated expectations clearly and delegated more effectively, allowing her to focus on higher-impact priorities.
Stronger Relationships: The process improved psychological safety, mutual understanding, and trust between the leader and her team.
Improved Team Performance: Regular performance management conversations increased feedback frequency and accelerated team growth.
“It was really helpful to come away with a specific and realistic action plan for my areas of development. It was also great to get an objective sense for how others view me and where my personality, habits, and values lie relative to others.” – Portfolio Manager
